Return & Refund Policy

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At Lushella Beauty, we want you to love your purchase. If you are not completely satisfied, please review our return policy below.

1. Return Eligibility

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, in original packaging, and in resellable condition.
• We do not accept returns on opened beauty products, cosmetics, or personal care items for hygiene reasons.

2. Non-Returnable Items

• Final sale items, digital products, and gift cards are non-refundable.
• Any items marked as “Clearance” or “Final Sale” cannot be returned.

3. Refunds & Processing

• Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
• Shipping fees are non-refundable.
• If your item arrives damaged or defective, please contact us at evodesignprints@gmail.com with photos for a replacement or refund.

4. Exchanges

• Exchanges are available for damaged or defective items only.
• If you need to exchange an item, email evodesignprints@gmail.com within 7 days of receiving your order.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure your return is received.

6. Contact Us

For any return or refund questions, email us at evodesignprints@gmail.com with your order number and details.